refund policy
🔁 Refund & Return Policy
Effective Date: [Insert Date]
At [Your Store Name], customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
-
The item must be unused, in original condition, and with all original tags and packaging.
-
The return request must be made within 7 days of receiving the item.
-
Returns are not accepted on:
-
Perfumes (due to hygiene reasons)
-
Sale or clearance items
-
Customized or personalized products
-
2. How to Request a Return
To initiate a return:
-
Email us at support@[yourstore].com with your order number and reason for return.
-
Our team will review your request and provide return instructions.
-
You must ship the product back to us within 3 business days of approval.
Please do not send your purchase back without prior approval.
3. Return Shipping Costs
-
Customers are responsible for return shipping costs.
-
If the return is due to our error (e.g. wrong or damaged item), we will cover all return shipping charges.
4. Refunds
-
Once we receive and inspect the returned item, we will notify you by email.
-
If approved, your refund will be processed within 5–7 business days via your original payment method.
-
Shipping charges and COD fees (if any) are non-refundable.
5. Exchanges
-
Exchanges are allowed only if the item is defective or damaged.
-
If you need to exchange an item, contact us within 48 hours of receiving the item.
6. Late or Missing Refunds
If you haven’t received your refund:
-
Recheck your bank account.
-
Contact your credit card company; it may take some time before your refund is officially posted.
-
If you’ve done all this and still have not received your refund, contact us at support@[yourstore].com.
7. Contact Us
If you have any questions about returns or refunds, feel free to contact our support team:
📧 Email: support@[yourstore].com
📞 Phone: [Insert phone number]
🕒 Support Hours: Saturday–Thursday, 10 AM – 7 PM
