FAQ's

1. What types of luxury items do you sell?

We specialize in premium, UAE-based luxury goods including fashion accessories, perfumes, watches, and exclusive lifestyle products curated for elegance and quality.

2. Are all your products authentic?

Absolutely. We guarantee 100% authenticity on all our products. Each item is sourced from verified suppliers and comes with authenticity assurance.

3. Do you offer shipping within the UAE?

Yes, we offer fast and secure delivery across all Emirates. Standard delivery time is 1-3 working days depending on your location.

4. Do you ship internationally?

Currently, we ship only within the UAE. However, we are working on expanding our services internationally very soon.

5. Can I return or exchange a product?

Yes, we offer a 7-day return and exchange policy for unused items in their original packaging. Please visit our Returns Policy page for full details.

6. How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can also track your order status through your account dashboard.

7. What payment methods do you accept?

We accept major credit/debit cards, Apple Pay, and secure Cash on Delivery (COD) for UAE customers.

8. Is Cash on Delivery available?

Yes, Cash on Delivery is available across the UAE. Additional COD charges may apply depending on your location.

9. How can I contact your customer support?

You can reach us via our Contact Us page or email us at support@[yourstore].com. Our support team is available 7 days a week.